Swoop. (WestJet)

Swoop hit by ongoing wave of flight cancellations as passengers vent frustration

The issue was caused by ‘unscheduled maintenance’

Hundreds of Swoop passengers are scrambling after the ultra-low-cost airline cancelled or delayed 23 flights over the past four days.

Swoop says the wave of cancellations, which affected flights between July 5 and July 10, was caused by “unscheduled maintenance.”

Frustrated travellers took to Twitter, complaining that the airline rebooked them on Swoop flights up to five days later and that its customer care centre was closed over the weekend.

Swoop policy requires the low-cost subsidiary of WestJet Airlines to reroute passengers on other airlines if it cannot rebook them on its own flights “within a reasonable amount of time.”

The policy applies to events “within Swoop’s control,” which the maintenance issues were, according to spokeswoman Karen McIsaac.

McIsaac says the company apologizes for the inconvenience caused by the cancellations, which disrupted flights between Canadian cities and between Canada and vacation destinations in Florida.

The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

Selby’s ‘Freedom Libraries’ hits the shelves

Childhood movie revelation led to the writing of a ‘Freedom Libraries: The Untold Story of Libraries for African Americans in the South.’

Regional winter road maintenance operations underway

Mainroad East Kootenay Contracting shifting into winter as snow season fast approaches

Columbia River Treaty: ‘It is going to get tough’

B.C. negotiator tells Nelson meeting that talks are cordial, so far

WildSafeBC reminds East Kootenay residents to give deer space during rut

Be cautious when driving as well, says WildSafeBC

Chamber Turkey Drive officially underway

Members of the public can pledge donations on Thursday, Dec. 5 to support Christmas hamper programs

B.C. politicians view supermodel’s transition journey on Transgender Day

Liberal MLA Jane Thornthwaite and New Democrat MLA Spencer Chandra Herbert appear in the documentary

1898 Yukon gold rush photo featuring Greta Thunberg look-alike sends internet into tailspin

Jokes erupted this week after a 120-year-old photo taken by Eric A. Hegg surfaced from archives

BC Ferries’ two new hybrid vessels set sail for B.C. from Romania

Two Island Class ferries to be in use by 2020

Distracted driving tickets not for ICBC revenue, B.C. minister says

Minister Mike Farnworth calls SenseBC analysis ‘nonsense’

CN Rail strike and lack of trucking alternatives stoke forest industry fears

Companies calling on the federal government to ‘do everything in its power’ to end the strike

Prime Minister Justin Trudeau unveils new Liberal cabinet

Pivotal role in his new cabinet for a minority-government era goes to Chrystia Freeland

B.C. mom, kids on bike turned away from Tim Hortons drive-thru

Car-free for years, Charity Millar ‘felt gross’ being denied service

B.C. woman puts call out for 10,000 personal, heartfelt Christmas cards for the homeless

Christmas Card Collective enters into third year of making spirits bright

No turn signals, double-parking among top concerns for B.C. drivers: poll

Two-thirds of B.C. drivers said that not using turn signals was their biggest pet peeve

Most Read