After announcing on Sunday that they’d be suspending their ski resort operations for a one-week period Resorts of the Canadian Rockies (RCR) has now made the decision to suspend operations for the remainder of the 2019/20 season.
“This season has very unfortunately, due to COVID-19, come to a close and we want to thank our team for all their support and efforts to provide the best experience possible,” said Matt Mosteller, spokesperson for RCR. “We have 100 per cent priority and focus on the care, support and health of our team, guests and community.”
This applies to their Western Canadian Resorts, which are Kimberley Alpine Resort, Kicking Horse Mountain Resort, Fernie Alpine Resort and Nakiska Ski Area.
“We are grateful and fortunate for our amazing guests and passionate community,” Mosteller said. “From all of us we thank you for skiing and riding with us.”
In an effort to limit social interaction RCR will also not be opening their guest services and ticket offices, both at their resorts and their Calgary-based office.
“We have to rally together to do all we can to stop the spread of COVID-19 and to support each other in community hygiene, personal hygiene, social spacing and to limit people travelling at this time to our community.”
Any questions customers may have regarding already-purchased products can be directed to firstname.lastname@example.org.
“In response to this situation we are receiving an overwhelming volume of calls and emails, your patience is appreciated as work respond to these requests,” read the release. “We sincerely apologize to you our guests for this inconvenience. As always, we truly appreciate the support which we receive from you and thank you for that. We will look forward to welcoming you back to our resorts and Mountain Communities in the future.”
“Most importantly we want all to stay well,” Mosteller added. “We know this is a time of unease for everyone as they worry about potential impact of this virus on their extended family, kids and friends. We all need to dial up our empathy, listening, compassion and support.
We can do this without contact too by sending a text or email with a caring note. This is time that an extra serving of care is needed and for each of us to share more joy with others. We need to be flexible as this is a moving and changing situation and to not lash out at each turn but to know that all levels of government and provincial health agencies are doing all they can and we need to provide support to do what they are asking of us.”