People wearing masks, walk in a subway station, in Hong Kong, Friday, Feb. 7, 2020. Hong Kong on Friday confirmed 25 cases of a new virus that originated in the Chinese province of Hubei. According to the latest figures, 233 new cases of the novel coronavirus have been confirmed globally, Hong Kong’s Chief Secretary for Admissions told a news conference. (AP Photo/Kin Cheung)

Ins and outs of travel insurance amid novel coronavirus outbreak

There are now more than 31,000 confirmed cases of coronavirus

Travellers nervous about globe-trotting during the novel coronavirus outbreak may be eligible to receive a refund for cancelling their travels, say insurance experts, but it depends on the destination, their insurance policy and other factors.

“I think in any case of sort of an epidemic like this, it’s really an evolving situation and every day is different, something new happens,” said Joan Weir, director of health and disability policy for the Canadian Life and Health Insurance Association. CLHIA represents 99 per cent of the country’s life and health insurance companies, according to its website.

Travel insurers watch the unfolding situation very carefully, she said, and the association is frequently checking in with all its members about what they’re experiencing.

There are now more than 31,000 confirmed cases of coronavirus, which originated in Wuhan, China, according to the World Health Organization.

The bulk of these are in China, where there have also been 637 deaths. Across 24 other countries, there are 270 confirmed cases and one death. There are five confirmed cases in Canada.

The WHO declared the outbreak a global health emergency in late January.

ALSO READ: Five more Canadians test positive for the new coronavirus aboard cruise ship

The Canadian government issued a Level 3 advisory for China, asking Canadians to avoid non-essential travel. There is only one higher level, which advises travellers to avoid all travel.

The government recommends people avoid travelling to Hubei Province, where Wuhan city is located. The province has recorded 22,112 of China’s 31,211 coronavirus cases, according to the WHO.

As soon as the Canadian government declares a Level 3 or 4 travel advisory, a person may cancel their upcoming trip and their insurance should cover any lost expenses, said Weir.

“You’d have to submit receipts,” she said, but travellers should receive refunds for flights, hotels and other costs.

Trips booked before the government issues these advisories are often covered by travel insurance, said an emailed statement from the insurance company RSA Canada.

“Trips booked after this point are not eligible for medical coverage or trip cancellation/interruption coverage.”

Allianz Global Assistance Canada, which declined to comment due to “how quickly the current coronavirus is evolving and the changing advisories” from Canada’s government and others, posted a notice on its website to customers about the outbreak indicating booking timing mattered for coverage eligibility.

People travelling to China whose trip cancellation benefits kick in if the government issues a Level 3 advisory would be eligible to submit a claim if they purchased insurance before Jan. 29, when the government issued its advisory, according to the statement.

For those who do qualify, it doesn’t matter whether their trip is next week or in six months, said Weir.

However, the destination matters. While 24 countries have confirmed coronavirus cases, Canada’s travel advisory applies only to China. That means a person who feels uncomfortable travelling to any of the other countries won’t be able to get a refund for cancelling their trip, she said.

That is, unless they purchased what’s known as cancel-for-any-reason insurance, she said, which does exactly what the name implies.

Those who haven’t purchased any travel insurance may still be able to secure a refund, Weir noted, as many major credit cards offer some kind of coverage.

“But it depends on which credit card you have and what the benefits are,” she said. “So it’s good to know what your credit card covers for trip cancellation, for trip health, all that.”

The Canadian Press

Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Travelling couple in self-isolation in Cranbrook grateful for friends’ support

Bob and Wanda Diachuk got back from Mexico and are in quarantine in Mt. Baker RV park

Taking care of your mental health during COVID-19

Ways to cope with anxiety, stress and fear during these uncertain times.

Interior Health officials outline pandemic response in virtual town hall

Kelowna-Lake County MLA Norm Letnick moderates digital discussion, Q&A with Interior Health leadership

MP Morrison touts non-partisan effort to provide relief amid COVID-19 pandemic

The federal government has announced a slew of economic initiatives for those impacted by the pandemic

Veterinary clinics considered essential services, continue to help animals

The B.C. government recently released an official list of businesses that are… Continue reading

Evening world update: U.S. restrictions extended 30 days; NY deaths near 1,000

Comprehensive world update, with the latest developments in the COVID-19 crisis

‘Nothing concrete’: Tenants, landlords lack details after B.C. unveils COVID-19 rental aid

Single mom in Golden says she’s already going to the food bank after being laid off

Canada will make sure masks sent by China meet quality standards: Trudeau

Chinese Embassy tweeted that China was sending 30,000 medical masks along with gowns, gloves and goggles

B.C. issues guidelines about distancing, reusable bags to grocery stores amid COVID-19

Hand sanitizer and markers to keep lines two metres are apart are needed, province says

No plans to call in military right now to enforce COVID-19 quarantine: Trudeau

Trudeau unveils $7.5M for Kids Help Phone, $9M for vulnerable seniors amid COVID-19

QUIZ: How much do you know about the Olympics?

Put your knowledge to the test with these 12 questions

B.C. announces $3M for food banks to increase capacity during COVID-19

It is not clear how much of the money will flow towards Greater Victoria food banks

B.C. is seeing the highest rate of COVID-19 recovery in Canada, and there’s a few reasons why

British Columbia was one of the first to see rise in COVID-19 cases, and has also switched up testing

Most Read