(Wikimedia Commons)

ICBC to bring in ranking system for collision, glass repair shops

Change comes after the much-maligned auto insurer has faced criticism for sky-high premiums

The province is bringing in a new system to rank glass repair and collision shops, according to the Insurance Corp. of B.C.

The program will rank businesses on various metrics, such as their rates, the state of their training and equipment, customer service and choosing to fix glass chips instead of replacing the windshield whenever possible.

It will begin gathering data for collision repair shops on Feb. 3, and glass repair shops on March 2. The information will be made public once enough is collected. Once available, customers will be able to see the rankings on ICBC’s shop locator webpage.

The province said the changes will lead to greater efficiency, faster processing times and lower costs for drivers.

The change comes after the much-maligned auto insurer has faced criticism for sky-high premiums for young drivers from upgrades to its system last fall.

READ MORE: Should winter tires be mandatory in the Lower Mainland?

READ MORE: ICBC had 32,412 Dial-a-Claim calls from Lower Mainland


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

ICBC

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Kootenay-Columbia MP urges end to ‘illegal roadblocks’ in solidarity with pipeline dispute

Rob Morrison says protestors across Canada need to remove roadblocks on roads, rail lines

Regional District of East Kootenay draft 5-year financial plan open for review

The public comment period is open until noon on March 2

Eagles Boxers at BC Championships

Pictured above: Eagles Boxers are back from the BC Provincial Championships in… Continue reading

It happened this week in 1913

February 16 - 22: Compiled by Dave Humphrey from the archived newspapers… Continue reading

Key City Theatre establishes new endowment fund

The Key City Theatre Legacy Fund was made possible thanks to an anonymous donation

HIGHLIGHTS: Day one and two at the 2020 BC Winter Games

Athletes had sunny – but cold – weather to work with in Fort St. John

Tyler Toffoli scores twice, Canucks crush Bruins 9-3

Stecher, Miller each add three points for Vancouver

Zamboni driver, 42, earns NHL win over Maple Leafs

Emergency goalie called into action for Carolina Hurricanes

Governor general says multiple solutions needed for ‘complicated’ overdose issue

Julie Payette met at a fire hall with firefighters and police officers as well as politicians and health experts

Landlord ordered to pay $11K after harassing B.C. mom to move days after giving birth

Germaine Valdez was pressured to move just a few days after giving birth by C-section to her child

Heart attacks strike B.C. husband and wife just over one year apart

Courtenay couple share personal stories to bring awareness to heart month

‘Nothing surprises us anymore:’ U.S. border officials find brain in package

U.S. Customs and Border Protection agents found the brain packed in a glass mason jar in a Canada Post shipment

Adapting to love along the Columbia River

One man starts a GoFundme to help his partner with health costs caused on the trip where they met

B.C., Ottawa sign sweeping 30-year deal for northern caribou habitat

West Moberly, Saulteau co-manage new protection on two million acres

Most Read