The Abbotsford branch of the B.C. Ministry of Social Development and Poverty Reduction formerly had a policy of only letting a few people wait in its waiting room, even with many vacant chairs in the room. That left the remainder waiting outside, often in rain or snow. Dustin Godfrey/Abbotsford News

Homelessness

B.C. welfare office criticized for leaving clients waiting outside in rain, snow

Jesse Wegenast says the ministry branch has now changed its policy to allow people to wait inside

A Lower Mainland social assistance office is reportedly making changes to how it deals with those waiting to access its services after being criticized for keeping many waiting outside.

Pastor Jesse Wegenast, harm reduction co-ordinator with The 5 and 2 Ministries in Abbotsford, says for about a year the city’s office for the B.C. Ministry of Social Development and Poverty Reduction would only allow a handful of people in the office at a time, forcing the remainder to wait outside, a practice he says is indicative of how society treats those in poverty or homelessness.

That often meant lineups of up to a dozen people waiting outside, even in the rain or snow, Wegenast said.

“There’s no seating area, there’s no heater, there’s no awning. So if it’s raining, people are standing in the rain. If you have a walker mobility aid, you’re leaning against your walker mobility aid. If you have kids, you’re waiting out there with your kids,” Wegenast said.

“I’ve heard from other people who work in this field that there have been multiple complaints made over the past year about this situation … People are standing outside in line when there’s 150 people, that’s not what’s at issue. What’s at issue is when there’s 15 empty chairs in the waiting room, one person sitting in the waiting room and 15 people waiting outside in the elements.”

READ MORE: Should B.C. nix ‘Welfare Wednesday’ and stagger income assistance cheques?

After meeting with the supervisor of the Abbotsford office, Wegenast said it was “evident that it was unlikely to change,” so he recently wrote to the ministry and got a call from the minister Thursday night.

“(We) chatted about it briefly, and I’m confident that things are going to be different going forward,” Wegenast said.

But Wegenast said the issue is just another cog in a machine of mistreatment of those in poverty or homelessness.

“I don’t think this sort of thing would happen at any other government agency. It wouldn’t have happened at the driver’s licence office, it wouldn’t have happened at Service Canada, because that’s used by everybody. And many of us would stand up and say something for ourselves … and might have been listened to, as well,” Wegenast said.

“And don’t fear recourse, right? Many people fear recourse if they speak up … They’re afraid that causing a fuss will lead to a difference in service that they receive from the ministry. They’re afraid to speak out lest their crisis grant not be approved, or their rent cheque comes from the ministry so they’re afraid for that.”

The reasoning for keeping them waiting outside were twofold, Wegenast said – first, to encourage people to access services online, and second, based on a decision from the occupational health and safety committee at the branch wanted to limit the number of people in the waiting room at any given time.

“We’re talking about people who, some of whom, don’t have access to the internet except at the public library, or at the very office where they’d have to wait in line outside, they have a couple of computers in there,” Wegenast said.

“Also, many people who have developmental disabilities, who have a difficult time, maybe, with literacy, and often with digital literacy as well, are being asked to access services online as an alternative to standing in the rain.”

Wegenast said he’s not pleased by the change, but rather that he’s no longer angry about it.

“It was an unreasonable thing, and now a reasonable thing is happening.”

Find more of our coverage on Homelessness here.

Report an error or send us your tips, photos and video.

Dustin Godfrey | Reporter

@dustinrgodfrey

Send Dustin an email.
Like the Abbotsford News on Facebook.
Follow us on Twitter.

Just Posted

Snowfall warning for Kootenay and Paulson passes

Up to 30 cm expected in mountain passes Saturday and Sunday.

Monkey Do’s Childcare talks expansion, government funding

The B.C. Government has been working to improve childcare in the province… Continue reading

Moose tests positive for Chronic Wasting Disease in northwest Montana

This is the first time the disease has been detected in the species in Montana

Max’s Place celebrates 25 years in business

On Friday, Nov. 15 Max’s Place, a beloved Cranbrook bakery and coffee… Continue reading

Family of man missing for three years issues plea for information

Daniel Curtis Ladd was last seen leaving his home in Cranbrook in August 2016

Teen with cancer whose viral video urged Canadians to vote has died, uncle tweets

Maddison Yetman had been looking forward to voting in her first federal election since junior high school

Rowing Canada, UVic investigate celebrated coach for harassment, abuse

Lily Copeland says she felt intimidated and trapped by Williams

Cleanup in the works after tanker truck fire leads to oil spill in B.C.’s Peace region

The province said the majority of the spilled oil likely burned away in the fire.

BC VIEWS: Action needed on healthcare workplace violence

While we’ve been talking about it, the number of B.C. victims has only grown

Closing arguments begin in B.C. case launched in 2009 over private health care

Dr. Day said he illegally opened the Cambie Surgery Centre in 1996 in order to create more operating-room time

MacLean says “Coach’s Corner is no more” following Cherry’s dismissal from Hockey Night

Cherry had singled out new immigrants in for not honouring Canada’s veterans and fallen soldiers

MacKinnon powers Avs to 5-4 OT win over Canucks

Vancouver battled back late to pick up single point

Dallas Smith, Terri Clark to perform on CP Holiday Train’s B.C. stops

Annual festive food bank fundraiser rolling across province from Dec. 11 to 17

Poole’s Land finale: Tofino’s legendary ‘hippie commune’ being dismantled

Series of land-use fines inspire owner Michael Poole to sell the roughly 20-acre property.

Most Read