Air ambulance, paramedics and fire crew at crash scene in Surrey. Helicopters have extended the reach and reduced response time for parts of B.C. (Black Press Media)

B.C. communities call for changes to ambulance response priorities

Rural regions may lose coverage, firefighters could help

It’s been more than a year since B.C. Emergency Health Services changed its 9-1-1 response system to deal with a rise in non-emergency calls, and some communities are calling for changes.

Several resolutions to this year’s Union of B.C. Municipalities convention raise the issue, with rural communities saying they need to make better use of trained volunteer firefighters and others with emergency first aid training to help sick and injured people more quickly.

B.C. Emergency Health Services brought in the “clinical response model” in May 2018, to give priority to the most urgent medical cases when dispatching paramedics and ambulances. (See video below.) It replaced the previous “if you call, we will come” model, which assumed that every call results in ambulance response and transport to hospital.

BCEHS dispatchers were being burdened by non-emergency calls, such as reporting vehicle accidents with no injuries. The new system also allowed for paramedics to treat and release patients, instead of taking everyone to hospital for assessment.

RELATED: One in five 9-1-1 calls in B.C. are non-emergencies

RELATED: Lost jacket, closed restaurant top worst 9-1-1 calls

Municipalities want more use of alternatives if a call is not subject to immediate response.

“Under the new system, highly trained rural first responders attached to fire departments and rescue societies are being called less frequently to medical incidents in their areas, resulting in pain and suffering and risking patient lives in rural and remote areas where ambulance dispatch may be an hour or more away,” says a resolution from the Central Kootenay Regional District.

Fraser Lake council in northwest B.C. says the new response system has aggravated a long-standing shortage of ambulance paramedics in rural regions.

“B.C. Emergency Health Services’ prioritization model often takes EHS crews from smaller rural communities to provide service to larger communities, based on population,” the Fraser Lake resolution states. “This often leaves rural communities with limited or no emergency health care resources in community, significantly increasing EHS response times.”

The UBCM executive has taken up the issue for its annual convention, Sept. 23-27 in Vancouver, calling for a review of restrictions on when firefighters are called. It cites B.C. Auditor General Carol Bellringer’s report in February 2019, calling for faster response in rural regions.

Rural paramedic service is a chronic problem in B.C., with standby rates their union points out have fallen below the B.C. minimum wage. Paramedics and dispatchers reached a tentative contract settlement in July and members are voting on ratification of the terms, which have not yet been made public.

The issue isn’t restricted to rural regions of B.C. Port Moody council in Metro Vancouver has a resolution directed at the BCEHS policy of declining to call firefighters when an ambulance is 10 minutes or less away from a call.

“Whereas fire rescue staff are well equipped to provide support to first responders, this 10-minute window is a critical period of time and the condition of the patient can be deteriorating or the illness or injury can be more serious than first thought,” the Port Moody resolution states.


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislature

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

It happened this week in 1913

July 5 - 11: Compiled by Dave Humphrey from the newspapers at the Cranbrook History Centre and Archives

RDEK approves grant for start-up costs towards Cranbrook curbside recycling

Cranbrook is another step closer towards a curbside recycling program following the… Continue reading

New tee pads installed at Wycliffe Disc Golf Course, new course built near Radium

Thanks to the tireless efforts of the East Kootenay Disc Golf Club… Continue reading

Farm life: Musings of summer

Summer is one of my favourite seasons for so many reasons. I… Continue reading

Ktunaxa elder leaves legacy of courage, resilience and mentorship

Herman Alpine helped Ktunaxa move on from Residential School era, was key in revitalization of language

Horrifying video shows near head-on collision on Trans Canada

The video was captured on dash cam along Highway 1

Fraser Valley woman complains of violent RCMP takedown during wellness check

Mounties respond that she was not co-operating during Mental Health Act apprehension

B.C. sees 12 new COVID-19 cases, no new deaths

Three outbreaks exist in health-care settings

Lost dog swims Columbia River multiple times searching for home

The dog was missing from his Castlegar home for three days.

COVID-19: B.C. promotes video-activated services card

Mobile app allows easier video identity verification

ICBC to resume road tests in July with priority for rebookings, health-care workers

Tests have been on hold for four months due to COVID-19

Would you take a COVID-19 vaccine? Poll suggests most Canadians say yes

75 per cent of Canadians would agree to take a novel coronavirus vaccine

Budget officer pegs cost of basic income as calls for it grow due to COVID-19

Planned federal spending to date on pandemic-related aid now tops about $174 billion

Most Read