Uber vows to appeal after losing licence in London

Transit authority refused to renew licence because of fake drivers

In this Wednesday, Feb. 10, 2016 file photo, London taxis block the roads during a protest in central London, concerned with unfair competition from services such as Uber. (AP Photo/Frank Augstein, File)

London’s transit authority on Monday refused to renew Uber’s operating license over concerns about impostor drivers, with the ride-hailing company vowing to appeal the decision as it struggles to secure its future in the British capital.

It’s the latest chapter in Uber’s rocky history with London transport officials, who have subjected the San Francisco-based tech company to ever tighter scrutiny over concerns about passenger safety and security.

Uber called the decision “extraordinary and wrong,” and has 21 days to file an appeal, which it said it would do. It can continue operating during the appeals process.

Transport for London cited “several breaches that placed passengers and their safety at risk” in its decision not to extend Uber’s license, which expires at midnight Monday. Among other things, unauthorized drivers carried out thousands of rides, the regulator said.

“While we recognize Uber has made improvements, it is unacceptable that Uber has allowed passengers to get into minicabs with drivers who are potentially unlicensed and uninsured,” said Helen Chapman, director of licensing and regulation at Transport for London, known as TFL.

“We cannot be confident that similar issues won’t happen again in future.”

The company fired back, pointing out that TFL had found it fit and proper in its most recent license renewal in September.

“We understand we’re held to a high bar, as we should be. But this TFL decision is just wrong,” CEO Dara Khosrowshahi tweeted. “Over the last 2 years we have fundamentally changed how we operate in London.”

The denial in a lucrative European market is a big setback for Uber as it struggles to turn a profit. The company posted a $1.16 billion loss in the latest quarter and Khosrowshahi forecast it wouldn’t make a profit until 2021. Shares fell 1.3% in New York.

TFL had already been keeping Uber on a tight leash. It had revoked Uber’s license once before, in 2017, but a court later granted it a license lasting 15 months, which TFL then extended for two more months in September, but added 20 conditions.

In the latest decision, the transit authority said it was concerned Uber’s systems “seem to have been comparatively easily manipulated” by drivers.

One key issue was a change to Uber’s systems allowing unauthorized drivers to upload their photos to other driver accounts.

READ MORE: B.C. to allow Uber-style ride hailing services to operate in late 2019

This let them pick up passengers as though they were the booked Uber driver on at least 14,000 trips, which means all those journeys were uninsured, TFL said.

The change also resulted in some passengers travelling with unlicensed drivers, including one whose license was previously revoked by TFL.

The Associated Press

Like us on Facebook and follow us on Twitter

Just Posted

Housing development proposed for property alongside Innes Ave

Full development plan totals 292 dwelling units with four apartment buildings, 10 four-plexes

Cranbrook SAR tasked out twice over the last week

No injuries reported in separate motor vehicle incidents on Hwy 3/95 near Moyie

RDEK board leadership acclaimed for another term

Rob Gay and Clara Reinhardt to serve as chair, vice-chair for another yearly term

Local skicross racers hit the World Cup circuit

Olympian India Sherret is joined by fellow local racers Zoe Chore and Courtney Hoffos

Cranbrook Mass Christmas Choir raised $1,063 for Salvation Army

Cranbrook’s annual Mass Christmas Choir Concert, held Wednesday, December 4, at the… Continue reading

VIDEO: Boys help rescue Cariboo bear cub

The cub, weighing just 24lbs, has been taken to wildlife sanctuary in Northwest B.C. for the winter

Campbell River mom’s iPhone containing priceless photos stolen from Victoria hospital parkade

The phone contained photos, heartbeat recordings of her late son

Miller nets winner as Canucks edge Sabres 6-5 in OT

Roussel, Leivo tally two apiece for Vancouver

‘Norovirus-like’ outbreak interrupts Bantam hockey showcase in Greater Victoria

Several athletes were sent home, quarantined on the ferry

$578: that’s how much your first distracted driving ticket will cost with recent premium hikes

Over 50 per cent of Canadians admitted to using phone while driving last year, according to study

Kelowna man attempts to steal bait bike from RCMP parking lot

38-year-old Brian Richard Harbison is facing several charges

‘Things haven’t changed enough:’ Ecole Polytechnique anniversary prompts reflection

Fourteen women were fatally shot by a gunman at the Montreal school on Dec. 6, 1989

Bear raids freezer, gorges on Island family’s Christmas baking

Hungry bruin virtually ignored meat and fish, focused, instead, on the sweets

B.C. pharmaceutical company’s stocks double in value after successful lupus drug trial

More than 40 per cent of patients using voclosporin saw improvements in kidney function

Most Read