Murray Floyd (centre) of Beachcomber Hot Tubs in Cranbrook recently received two awards for performing above and beyond expectations. Left to right: Craig Lundman

Murray Floyd (centre) of Beachcomber Hot Tubs in Cranbrook recently received two awards for performing above and beyond expectations. Left to right: Craig Lundman

Cranbrook store gets hot tub excellence awards

Beachcomber Hot Tubs in Cranbrook received two awards for performing above and beyond expectations in the Beachcomber retail world.

Beachcomber Hot Tubs in Cranbrook received two awards for performing above and beyond expectations in the Beachcomber retail world.

It was awarded the 2013 Beachcomber Hot Tubs and Plus Store of the Year for a Unique Super Centre and the Tethys Award for Excellence at the annual retail training workshop for the brand.

The Store of the Year Awards are given to stores that performed above and beyond expectations in all product categories, while the Tethys Award is Beachcomber’s highest honour.

“We’ve won the store of the year, for 10,000 single family homes or less, for multiple years in a row, but the Tethys Award we’ve been trying to win for many years,” said Murray Floyd, owner and general manager of the Cranbrook Beachcomber. “That’s by running an excellent business without any customer complaints, excelling in customer service, all product categories.”

Floyd said they focus on employing long-term staff and without that staff, the business wouldn’t be what it is.

“It’s a huge honour to win the Tethys award,” he said, adding that stores in much bigger cities like Edmonton are usually the front runners.

“This store is recognized for their excellent sales, outstanding customer support, and following the Beachcomber methods and programs to maximize their success,” said Craig Lundman, vice-president of sales and growth for Beachcomber Hot Tubs Group. “They exemplify the best in looking after existing customers, generating referrals, and attracting new business.”

The awards are earned for top performing stores, but they also take into account the store’s dedication. Lundman noted the Cranbrook store has been a long-standing Beachcomber retailer in the network of stores, and has served Cranbrook and the surrounding area since 1973.

The annual retail training workshops, called New Horizons, were held in Vancouver in January.

Retail store owners and staff travelled to meet with Beachcomber’s in-house trainers for three days of specialized training, motivation and instruction in the new 2014 hot tub product and sales programs. This year there was a special focus on new financial tools and marketing technology to help promote the quality and benefits of a Beachcomber hot tub for the whole family.

Beachcomber Hot Tubs is a manufacturer located in the community of Surrey, B.C. and specializes in the building of hot tubs.

Beachcomber ships to over 40 countries around the world, and distributes a large lineup of hot tub models in a variety of configurations.